Frequently Asked Questions |
Remote , also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast.computer support The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe (read: lots of spyware!), we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician. Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive). .No, not until you log in again and request service. When you log in to secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer. Yes. When you log in to our Secure Online Support Center your are initiating a 128-bit encrypted connection between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy. In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse. You are in control the whole time. Q: How can Computer Solutions 4 Le$$ help me?
Through our 'hands-free', remote computer support service, we can: · locate and remove viruses and install and configure anti-virus software · stop pop-ups, remove adware/spyware and install/configure anti-spyware software · install home and small office networks (including wireless networks) - ensuring security! · fix email and software problems · fix printer, scanner, digital camera and other peripheral problems · help with MP3 players (iPod), PDAs and other mobile devices · speed up your computer and increase performance; PC tune-ups · perform standard maintenance, Windows updates/patches · install, configure and train on new software and hardware · assist in data back-up processes, transferring data from one PC to another · set up secure wireless networks · provide training, or take you shopping online · fix error messages or frozen screens and much more! Q: Why is remote computer support better than more traditional support options? Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, there's no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services. Q: Is it easy to use? Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'. Simply contact us to setup a remote connection, sit back and let us fix your PC! Q: Do you charge to diagnose my computer? Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. In some cases your problems may be difficult to diagnose or can not be located. At Computer Solutions 4 Less, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 5 years old, or running Windows 2000, 98, 95 or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer. Q: Is your work guaranteed? Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. Our customer's satisfaction is very important to us. If a customer is not completely satisfied with the service they received from , we will work with them to ensure their satisfaction. Our key components of quality service are: · A carefully screened and certified team of remote service engineers. · A set of services crafted to meet all the needs of your home, and small office computer environment. · A sincere desire to make all our customers happy. · And, our satisfaction guarantee... Onlince PC Services is dedicated to providing you with the best possible computer support service. If you are not completely satisfied with your service, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will work with you to ensure your satisfaction. Q: Are your technicians qualified to work on my computer? Our Online PC Services our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician is pre-qualified, has 3+ years experience in a help desk environment and completes an extensive two week training course on excellent service delivery and the virtual interface. With our Computer Help our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators and HTML Developers. Every technician is pre-qualified and completes an extensive two week training course on excellent service delivery and the virtual interface. Our technicians support a variety of software applications and hardware platforms including, but not limited to:
We excel in troubleshooting and system repair, including:
It's so simple you've got to try it! Call 919-289-9744 or simply email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Q: Can you send a technician to my home/office for support? |
